Sometime we get this message or similar kind of message every time when we try to connect our mobile broadband. Most of the time it's happen in "Huawei" modem. When we click connect option then the above error is shown. Most of the time we think, this is Internet connection provider problem. Actually it's not. We solute this problem by performing a simple activities. A file named "rasphone.pbk" is work for that phonebook. When this file is broken or corrupt then we encounter this problem. For solution this problem, we just delete that file. The file location is
For XP C:\Documents and settings\All user\Application data\Microsoft\Network\Connection\Pbk
For Vista C:\Users\(Your User Name)\Appdata\Roaming\Microsoft\Network\Connections\Pbk
For Win 7 C:\Users\(Your User Name)\Appdata\Roaming\Microsoft\Network\Connections\Pbk or
After deleting the file please try again to connect . If the problem not solved till now then perform the following action :-
Go tho the "Run" option from start menu or press from keyboard (Windows key + r). Now type "services.msc" and then press "enter". Now you will appear a console named "services". Now find the service named "Remote access connection manager". Double click the service and select "General" tab. Now select the "Manual" option from the dropdown under the "Startup type" field. Then click "start" button and then press "apply" and then "ok". If the service not run please start the following service first :-
"Remote procedure call (RPC)"
"Plug and play"
After starting those services now start the "Remote access connection manager service".
After completing all of the task now try to connect your modem again. Hope the problem is solve now.
Another issue for this problem is, most of the time our antivirus protect that phonebook so that any hacker can't hacked our password or email address. Basically "Mcafee Virus scan enterprise" perform that. So we can't delete that file or don't access our internet modem. At that time we disable our antivirus firewall (although that's not good ) or create a exclusion in firewall.
[Note :- Please show your hidden file and unchecked "hide protected operating file system" before performing that task. It's may be some file are hidden.]
Now try to solve your problem.